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You can raise issue in the OAAF portal by accessing the
Help Desk Module. If
the connectivity is lost or the application is not responding then you can contact help desk by sending
an email to aadhaar.auth@odisha.gov.in . Alternatively, you can call the helpdesk at
18003456770 / 155335.
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After user creation the User Name and Password was sent
in the registered
email id. Please check the mail box. In case of any issue contact our Help Desk at 18003456770 / 155335.
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You cannot bypass the disclaimer. Since this website
contains sensitive
information. Every user is asked to accept the terms before continuing any further.
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To log out from the application you can find a Logout
button on the extreme
right corner of the Dashboard/Home Page.
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On top of the home page to the right corner there is an
icon for setting.
Click on the icon and select Change Password. To change password, you need to enter your current
password and new password followed by re-enter new password. Click on submit to change the password.
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In the left panel of homepage, clicks on the global link
User Management.
Then under that click on user creation then go for view tab and you can find the list of users using
this application.
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After login, On top of the Dashboard click on the
view details of "NUMBER OF
Sub-AUAs" to know the details of Sub-AUAs used in this application. Similarly, you can check for
Sub-AUAs by clicking on view details of "TOTAL REGISTERED USERS".
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Go to Homepage, In the middle of the dashboard screen
you can see a block
mentioned as "TOTAL ACTIVE DEVICES IN CURRENT MONTH". Click on “View Details” to see the list of devices
used for authentication.
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Go to Homepage, In the top right side of the dashboard
you can see a block
mentioned as "TOTAL AUTHENTICATION". Click on View Details to see the successful authentication.
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To create new user go to left panel of the home page
then click on Global
Link "User Management" . Click on User Creation primary link which is present directly below the User
Management. Then go to Add tab. Enter the valid username in User Name field and click on Check
availability to check whether the username is valid and unique. After that enter the required
information’s in the respective fields and click on add button.
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After log in, Go to the homepage. In the left panel of
the dashboard under
"User Management" go to "User Creation". Click on "User Creation" and enter the values in their
respective fields to create User for a particular SUB-AUA.
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Go to Login screen, Click on Forgot Password then enter
your User Id
followed by Email Id and click on submit button. Then the password will be forwarded to your registered
Email Id.
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On the left panel of the dashboard, Click on the
"help desk" to check the
detail report of the issues raised.
